Shipping policy

Thank you for shopping with Upliva. Here's what to expect after you place your order.

Order processing
All orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed, and a second email with a tracking number once it ships.

Shipping cost
Shipping is free on every order.

Delivery time
Most orders arrive within 7 to 12 business days after they ship. Delivery times are estimates and are not guaranteed, as they can be affected by the carrier, weather, holidays, or other delays outside our control.

Order tracking
Once your order ships, we'll email you a tracking number so you can follow it the whole way. If you haven't received tracking within 3 business days of ordering, please contact us at tryupliva@gmail.com.

Wrong or incomplete address
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us right away at tryupliva@gmail.com and we'll do our best to correct it before the order ships.

Lost, stolen, or damaged packages
If your tracking shows delivered but you can't find your package, or your item arrives damaged, contact us at tryupliva@gmail.com and we'll help make it right.

Delays
During busy periods (holidays, sales, or high demand), processing and delivery may take a little longer. We appreciate your patience and will always keep you updated by email.

Questions?
Email us anytime at tryupliva@gmail.com and a real person will help.