Refund policy
Our 90-Day Calmer Nights Promise
We made Upliva for people with hEDS and EDS who are tired of heat that won't stay put. We want you to feel sure trying it, so every order comes with our 90-Day Calmer Nights Promise.
You have 90 days from the day your order arrives to ask for a refund.
You can use it first
Upliva is made to be used, so you don't have to send it back unused. Wear it every evening for up to 90 days. If your nights don't feel calmer, or you're not happy for any reason, we will refund you.
If you bought the 2 pack, you can return 1 or both.
How to start a return
- Email us at tryupliva@gmail.com with your order number.
- We will reply with the return address and simple steps to send your item back. When it applies, we will also include a return shipping label.
- Send your item back using the steps we give you.
Please email us before you send anything back. Items sent without contacting us first can't be processed.
Damaged, faulty or wrong item
Please check your order when it arrives. If your Upliva is damaged, doesn't work, or isn't what you ordered, email us right away at tryupliva@gmail.com. Send a photo if you can, and we will make it right with a replacement or a refund.
Exceptions
Gift cards can't be refunded.
European Union 14-day cooling-off period
If your order ships to the European Union, you can cancel or return it within 14 days for any reason, without giving a reason. The item should be in the condition you got it, in its original box, with proof of purchase.
Refunds
We will email you once we get your return and let you know if your refund is approved. If it is, we will refund your original payment method within 10 business days. Your bank or card company may take a few extra days to show it.
If more than 15 business days have passed since we approved your refund and you still don't see it, email us at tryupliva@gmail.com and we will look into it.
Questions?
We're real people and we're happy to help. Email tryupliva@gmail.com any time.