Refund policy

We stand behind Upliva with a 90-day money-back guarantee. You have 90 days after receiving your item to request a refund.

Because Upliva is meant to be used, you do not have to send it back unused. Try it every day for up to 90 days. If you do not feel a difference, or you are not happy for any reason, we will refund you.

To start a return, contact us at tryupliva@gmail.com. We will send you return instructions and, where applicable, a return shipping label. Returns are sent to: [INSERT RETURN ADDRESS]. Please do not send items back before contacting us, as we will not be able to process them.

Damages and issues
Please check your order when it arrives and contact us right away at tryupliva@gmail.com if the item is defective, damaged, or if you received the wrong product, so we can make it right.

Exceptions
Gift cards are non-refundable.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item should be in the condition you received it, in its original packaging, with proof of purchase.

Refunds
We will notify you once we have received your return and let you know if your refund is approved. If approved, you will be refunded to your original payment method within 10 business days. It can take extra time for your bank or card company to post the refund. If more than 15 business days have passed since we approved your refund and you have not received it, contact us at tryupliva@gmail.com.